Billing & Payment FAQs

What are my payment options?

All PURE members are set up on a quarterly payment plan. Members also have the option of paying their full account balance as well as the minimum due as reflected on their statement at time of quarterly payment.

PURE offers several different methods of payment for your premium. There are no additional fees associated with any payment methods.

  • Directly from your PURE eBill
    If you receive your billing statements via eDelivery, you can pay your bill safely and securely without leaving your PURE statement form. Secure payment can be made via credit card or electronic funds transfer from your bank account. Please note, credit card payment is available for payment in-full only.
  • Online Payment Center 
    If you prefer to review your statements and pay your bills securely online, please visit our Online Payment Center.
    • Pay your total balance by credit card, debit card, or electronic funds transfer from your bank account. PURE accepts VISA, MasterCard or American Express. Please note, credit card payment is available for payment in-full only.
    • Pay your minimum with your debit card or electronic funds transfer.
    • Set up your account for automated payment. You can enroll in automatic payment via electronic funds transfer using PURE's Online Payment Center.
  • Personal Check
    To pay by personal check, please mail payment to our billing facility at the address below. Please attach the payment coupon located at the bottom of your PURE billing statement and include your 10-digit member identification number on the check.

Payments should be sent to:

PURE Insurance
PO Box 95000-2655
Philadelphia, PA 19195-2655

How can I make an electronic, debit/credit card payment or enroll in automatic payments?

Simply access PURE's Online Payment Center. In just a few minutes you will be able to make a one time payment or enroll in automatic payments using our secure website. If you have questions about the site, please contact Member Services at (888) 813-PURE during regular business hours (8:30 am to 8:00 pm EST).

I'm signed up for eDelivery, but I would like a hard copy of my statement.
Simply call your agent or Member Services at (888) 813-PURE to request a paper copy of your billing statement.
I've signed up for eDelivery, and I've just received my eBill. How do I open the PDF?
Simply open the email, and enter your billing zip code as your password to open the secure PDF and view your quarterly billing statement. Then remit payment via credit or debit card directly from the PDF.
Why is my first quarterly installment larger than future installments?
The first installment includes 25% of the annual premium along with the full amount of your surplus contribution and any other required fees and surcharges. Future installments are 25% of the annual premium.
Can I have my mortgage company billed for my Homeowners policy?
Yes. When PURE is advised that the mortgage company is the payer, your policy will be issued or endorsed to reflect this. PURE will bill your mortgage company directly. This policy will not be listed on your account billing statement, nor will you receive a copy of the mortgagee bill. Please note that mortgage companies will sometimes make payment for premium only. Please contact your mortgage company if you would like them to pay your surplus contribution and fees as well.
When will I get my billing statement?

Member billing statements are mailed monthly on or about the 10th of each month. Statements reflect any new, renewal or endorsement transactions or payment installments that are due within the next 20 day period. If your account has been paid in full you will not receive a statement unless there is new activity on your account.

When is payment due?
Payments are due 20 days from the statement date and will be indicated below the minimum amount due. Statements marked as Overdue are due immediately.
My statement indicates that my account is "Overdue." Is my policy going to be cancelled?
Overdue notices generate when the prior month's statement was not paid in-full before the next statement date. This will be marked “Overdue.” If payment is not received immediately policies are subject to cancellation. Further notice will be given before any cancellations will take effect.
How can I find out what a specific charge is for?

For questions about your statement, please contact Member Services at (888) 813-PURE (7873) during normal business hours (8:30 am to 8:00 pm EST). Or you may send an email to service@pureinsurance.com. We will respond to your inquiry in a timely manner.

Where do I send my check?

Please remit payment along with the payment coupon to the address below. If you do not have the payment coupon, please include your Member ID number which is found at the top of your statement.

PURE HNW Insurance
PO Box 95000-2655
Philadelphia, PA 19195-2655

What address should I use to overnight my check?

All rush payments should be sent to our White Plains, New York office:

PURE
44 South Broadway - Suite 301
White Plains, NY 10601
Attn: Accounting

If you do not have the payment coupon, please include your Member ID number, which can be found at the top of your statement.

How can I speak to someone about my statement?

For questions about your statement, please contact Member Services at (888) 813-PURE during regular business hours (8:30 am to 8:00 pm EST). Or you may send an email to service@pureinsurance.com. We will respond to your inquiry in a timely manner.

I received a bill in the mail after I paid my bill.

It is more than likely that your check was processed after we generated the bills for that particular month. If you would like to verify that your payment has been received please contact Member Services at (888) 813-PURE during normal business hours (8:30 am to 8:00 pm EST). Or you may send an email to service@pureinsurance.com. We will respond to your inquiry in a timely manner.

conception-co