Careers at PURE
PURE is a specialty property & casualty insurance company serving the high net worth segment (think fine homes, luxury cars, collections, art and jewelry).
We launched in 2006 with the goal of bringing much needed alignment and transparency to the high net worth insurance industry. Since then, we have been on a continuous journey to deliver exceptional service to our members by alleviating stress, solving challenges and removing friction from the insurance process. Our people embody this journey every day, and they are the reason we are the most-awarded insurance carrier in our space.
Our people are the hero in our story
Whether they are handling a claim, answering a billing question or providing risk management advice, our people are empathetic and focused on doing the right thing, always. They are often the ones who are there for our members on their darkest days—after a car accident, when a treasured piece of art is damaged or when a home is lost in a fire. Regardless of if they are interacting with members, brokers or vendor partners, our people are solution-oriented, passionate, curious and proud of the work that they do.
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"What I value the most about PURE is the opportunity to come to work every day and make a difference at an amazing company with people who share the same vision and purpose."
- Jared, Underwriting
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"Every employee here plays a critical role in our culture and adheres to promoting a strong sense of culture that is inclusive, amiable and empathetic."
- Amber, Member Experience
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"There hasn’t been a time where I’ve felt I couldn’t go to one of our leaders both personally or professionally. Coming to work never feels like ‘coming to work.’ I look forward to it every day."
- Marlee, Risk Management
Why join the PURE team
Company culture
We are deeply committed to fostering a work environment where everyone has an equal chance to learn, develop and succeed. We strive to make sure all feel welcome, safe and supported to do their best work and bring their whole self to PURE. One of the ways we accomplish this is through Employee Resource Groups (ERGs). We currently have seven ERGs and 44% of employees participate in at least one of these groups.
Learn more about our company culture >
Commitment to professional & personal growth
We encourage and provide employees with resources and support to create their own journeys. That means pursuing their passions and becoming an expert in their craft, both professionally and personally.
We provide up to $5,250 per year for educational courses through an accredited institution, $1,500 of which may be used for non-work related or "passion" courses to invest in your development outside of work.
Employees have the opportunity to take part in mentor groups, co-worker coffees and job shadowing to gain insights into other areas of the business, explore career tracks, and create a broader sense of community.
We've got your back
We approach health holistically, supporting employees and their families in improving their physical, mental and financial health.
Retirement & Savings
401k match • Student loan repayment assistance • Life and disability insurance • Financial wellness education programs and tools
Health & Wellness
Comprehensive medical, dental and vision coverage • Wellness program • Fitness reimbursements • 24/7 Telemedicine • Health Savings & Flexible Spending Accounts • Second opinion provider
Passions & work/life balance
Flexible PTO • Membership for Headspace mindfulness and meditation • Tuition and passion course reimbursement
Family planning
Fully paid parental leave • Fertility benefits & support • Nursing mother support • Child care and tutoring benefits
A growing company
PURE has grown by 15% or more in each year since inception in 2006. In 2019, PURE’s management company was acquired by Tokio Marine, one of the most respected insurance companies in the world, adding to our stability and financial strength. As the company continues to grow, there are more opportunities for internal mobility. In recent years, we've seen 36% of roles filled by internal applicants.
3 Reasons to Choose A Career in Insurance
Opportunity to grow at any level
Whether you’re just getting started in your career or you’re a seasoned veteran within the insurance industry, PURE can help you advance your career and strengthen your skills and passions. Here are some examples of roles you might find based on your experience and areas of interest.
If you are new to insurance
For recent graduates and those just getting started in insurance, one of our training programs might be a great fit for you. In these roles, you’ll have the opportunity to improve your technical skills while also building relationships with our members and business partners.
The Underwriting Analyst role combines relationship building with strategically managing your own portfolio of business. If you are a critical thinker, decision maker and great communicator, this could be the role for you.
What you'll do
- Determine if new member accounts are a good fit for PURE by assessing the people, property and risks involved in each account
- Manage your own book of business, analyzing growth and profit
- Build relationships with your broker partners by asking the right questions and communicating well
- Process policy transactions on a regular basis, including new business quotes, changes to policies and reviews of policies at renewal
The basics
- You’ll start in a paid, comprehensive and team-oriented training program that will provide a strong foundation in PURE’s products and the practices that shape our success and differentiate us from competitors
- Base salary for this role ranges from $60k - $65k, depending on experience and location
The Product Analyst is a key member of the Product Management team, assisting with the development of new products and the management of existing business. This role is a good fit for you if you have excellent analytical, qualitative, and problem-solving skills and strong attention to detail.
What you'll do
- Support the development of products in new states by analyzing the regulatory and competitive marketplace
- Assist in the creation of product systems specifications for the automation of new products in our systems
- Analyze products in existing states and assist in recommending, filing and implementing changes
- Support any regulatory and internal reporting and analysis needs using industry and company data
The basics
- You’ll start in a paid, comprehensive and team-oriented training program that will provide a strong foundation in PURE’s products and the practices that shape our success and differentiate us from competitors
- Base salary for this role ranges from $60k - $65k, depending on experience and location
If you are looking to continue your career in service
If you already have some customer service experience, here are roles that may be a good fit. In these positions, you’ll have the opportunity to build upon your existing experience and skills.
The Associate Member Advocate role is focused on serving PURE’s members when they need us most by handling phone-based first notice of loss when a claim happens. This role is an ideal fit for you if you are empathetic, reliable, detail-oriented and great at communication.
What you'll do
- Much of your day will be spent on the phone, receiving first notice of loss for claims
- Handle follow-ups on auto glass and tow claims, applying coverage and bringing claims to a quick resolution
- Respond promptly to member and broker inquiries via phone, email and mail
- Deliver exceptional customer service with a focus on empathy, active listening and building trust
- Build a strong knowledge base of PURE’s business, claims process and service skills
The basics
- You'll take part in a comprehensive four-week paid training program where you’ll learn all about PURE, obtain your Property & Casualty Claims Adjuster license and meet other trainees
- Starting salary for this role is $53k, overtime eligible
- Six months after your start date, you’ll be considered for your first promotion which includes a salary increase
Member Services Associates ensure an exceptional service experience, whether they are answering billing inquiries or navigating complex policy changes. This largely phone-based role is perfect for those who are passionate about customer service and great at listening, multitasking and finding solutions.
What you'll do
- Deliver unparalleled customer service with an emphasis on warmth, empathy and ease, both over the phone and via email
- Support members with billing inquiries, policy changes and questions related to our online portal
- Gain experience in a fast-paced environment
- Contribute to a team culture based on empathy and service to others
The basics
- You’ll take part in a comprehensive training to set you up for success
- Starting salary for this role is between $42,000 and $47,500, depending on location
- Overtime eligible and associates can receive monthly bonuses for outstanding performance
- Every six months, you will be considered for a $1,500 salary increase based on performance
Broker Services Associates deliver exceptional service, working in collaboration with our Underwriters and our independent broker partners. This role is great for those who are fulfilled by finding solutions in real-time, prefer to work in a fast-paced environment and are interested in growing a career in Underwriting or other areas of the insurance industry.
What you'll do
- Build relationships internally with PURE’s Underwriters and work closely with our broker partners to enhance and expedite the underwriting process
- Provide assistance to broker partners at every stage, including inputting new business quotes, taking premium payments, quoting and processing endorsements and providing renewal reviews
- Demonstrate integrity, team spirit and establish trust and credibility
The basics
- You’ll take part in a comprehensive training to set you up for success
- Starting salary for this role is between $42,000 and $47,500, depending on location
- Overtime eligible and associates can receive monthly bonuses for outstanding performance
- Every six months, you will be considered for a $1,500 salary increase based on performance
If you don’t see an open position that fits, reach out and introduce yourself.
We’ll be in touch if an opportunity becomes available.