When Darcel called PURE to report the downed trees and broken fencing, PURE Member Advocate® Hannah Hague took the claim. She issued payment for the repairs right away so the horses could safely return to their pasture. However, sensing Darcel’s concern, Hannah wanted to do more to help. She researched and found muffins for horses intended to calm anxiety, and she sent them to the farm.
“My situation pales in comparison to losing a home, like so many have in the recent wildfires and floods. Hannah treated me as though I had lost everything but wasn’t alone,” said Darcel. “PURE is focused on the value of the person—who they are, what means the most to them and how to help them keep it, protect it and enjoy it. PURE has this mindset, and it’s reflected in everything they do.”
Darcel showed us a glimpse of her life at her home in Wisconsin and shared her experience with PURE. Watch it below: