In the end, only one room in the Blochs’ home was left undamaged.
“Our Member Advocate was a better advocate for my family than I was at the time,” Sondra said. “I was thinking, ‘We just need a roof over our heads,’ but she reminded me that we needed more than that. It made me feel like PURE was on our side and we were truly taken care of.”
When they bought their second home, a beach house in Cape Cod, Sondra said they paid extra attention to its roof and have been highly attuned to the risk of ice dams each winter since. “Every time it snows, my neighbors have someone come to plow their driveways,” she said. “I have someone come to rake the snow off the roof.”