We make payments as quickly and flexibly as possible. Whenever we can, funds are sent by electronic transfer directly to your account. If you prefer, we can also issue a check. 

If you have a mortgage on your home, your policy includes protections for your lender. That means your mortgage company will be listed on claim payments for structural damage. In these cases, you’ll need to follow your bank’s process for endorsing the check. If you have questions or run into challenges, your PURE claims adjuster can walk you through the next steps.

Yes. With proper authorization, we can make direct payments for additional living expenses and to any third parties, so you don’t have to pay out-of-pocket and wait for reimbursement. We can also send payments directly to your general contractor for repairs, if that’s easier for you.

At PURE, your claims adjuster’s primary job is to help you recover as smoothly as possible. They bring deep expertise in handling complex, high-value claims and will guide you through every step of the process. Many members have told us this dedicated support removed the need for outside representation, since they felt their interests were fully protected and their claims resolved fairly and efficiently. It is worth noting that public adjusters, by contrast, are typically compensated through a percentage of your claim settlement, and those fees are not covered by your PURE policy.