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A new level of service.

Below you will find resources and information to help you get the most out of your membership with PURE.

The PURE Member Portal

Through your PURE Member Portal, you have enhanced visibility and 24/7 access to coverage, bills and claims information, and much more. To see all that our portal has to offer, view a live sample account.

  • 24/7 Access to Vital Account Information. Billing and coverage information as well as vital documents such as auto ID cards and policies at your fingertips.
  • Claims Tracker. Enhanced visibility into your claim, including details on recent activities, contact information for third parties involved, a log of payments issued and more.
  • Mobile-Friendly Design. Whether you are viewing the portal on your desktop, tablet or mobile device, you’ll have full access to all of the site’s features displayed in a user-friendly format.

Don't have a login? Register here.

The Member's Guide to Working with PURE

The Member's Guide to Working with PURE is designed to help you take full advantage of your membership. You will find details about our proactive risk management services, our claims process, the PURE Member Advocate® and other conveniences intended to provide you with an exceptional member experience.

Claims Information

Claims service support is available 24 hours a day, seven days a week. To report a claim, call 888.813.7873, email us at claims@pureinsurance.com or fax 888.636.1359.

PURE's claims team delivers a level of speed, professionalism and compassion that sets the industry standard for excellence. Learn more about the Claims Service you can expect to receive in the case of a loss.

For any claims related mail for PURE Insurance or PURE Programs, send to:

PURE Insurance
PO Box 480
Elmsford, NY 10523

Bill Pay

Log in to PURE's Member Portal to pay your bill, sign up for Autopay, manage your Wallet and view payment history. You can also manage your account and access important documents and claims information.

If you need to make a one-time payment to your account, or if you are making a payment on behalf of a PURE member, click here.

Enroll to receive your documents electronically:

To sign up for eDelivery to safely and securely receive your bills and policy documents electronically, visit the PURE Member Portal or email edelivery@pureinsurance.com.

If you have any questions, please call us at 888.813.7873 or email us at service@pureinsurance.com. Depending on your policy type, you may also refer to our FAQs for PURE members or PURE Programs policyholders.

Auto Repair Network


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You can always choose where to have you car repaired. Wherever you choose, PURE covers the use of original manufacturer's parts in all auto body repairs.

We provide an attractive option with our PURE Auto Repair Network of expert repair and restoration servicers. If you choose to use the PURE Auto Repair Network, we will pick up the damaged car, deliver a rental car (if necessary) and return the repaired vehicle. All repairs done within the network are guaranteed for as long as you own the car.

Search the PURE Auto Repair Network to find a participating repair facility in your area. If a repair shop that you prefer is not part of our network, or if you cannot find a shop in your area, please contact us at claims@pureinsurance.com.

We always welcome our members' recommendations.

Tell a Friend

Being a member of PURE means you’re part of a group of thousands of individuals and families who take the same care and precautions to prevent losses and protect their property as you do. The more responsible high net worth individuals who join our membership, the more everyone benefits. We hope you’ll reach out to friends and family members who may also benefit from a membership with PURE. Click below to email us your contact's information so that we can provide them with some important information about who we are and what we do.