In most instances, you'll speak to a PURE Member Advocate when you call us to report a claim. These licensed claims adjusters can often take action right away and help you better understand the claims process from the start. Member Advocates can assist with booking rental cars; scheduling repairs; deploying mitigation and remediation service providers; and locating replacements for items that have been damaged, lost or stolen. 

When it comes to making repairs, you can choose the contractors with whom you'd like to work. Or, if you need help finding a reputable service provider, we‘ll recommend one from our trusted network. And, in the event of a severe storm, our team of specialists can provide support and access to resources to help you mitigate damage.

Claims can be devastating, no matter the size, and we want to make the process as fast and frictionless as possible. Our claims adjusters are there for you during and after your claim, whether finding you temporary housing while repairs take place or helping you implement PURE’s Loss Prevention Benefit—a $2,500 reimbursement for investing in technology to prevent a similar loss from happening again when you experience a claim greater than $10,000.

If a treasured piece of fine art is damaged, the PURE Art Services team works alongside your claims adjuster, leveraging their expertise and industry partnerships to facilitate repairs and determine replacement value if the damage is beyond repair. Similarly, our claims team works closely with industry experts for claims involving classic cars, exotic automobiles and luxury yachts to ensure repairs are done to the highest standards.