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Why PURE

Insuring high net worth individuals is all we do

By focusing entirely on this space—and welcoming only highly responsible members—PURE can offer more generous coverage and fair pricing.

SERVICES

Exceptional care comes naturally when you have exceptional members

Our members choose PURE because they expect more from their insurance company. We deliver by providing a service experience built around their needs.

Making members’ lives easier

Your single point of contact before, during and after a claim. PURE Member Advocates are here to help—be it locating a vendor to install an automatic water shut-off system, setting an appointment with a fine art expert to appraise your collection or taking on tasks like finding a rental car or a place to stay.

Helping members prevent losses

All the finest homes have unique features, and our Risk Managers have special insight into how best to keep them safe. They can help ensure you have the right coverage limits, uncover risks and work with your Member Advocate to implement loss prevention measures to control those risks.

Keeping the membership informed

Knowledge sharing is key to keeping you safe. We send members emergency alerts on major events that are likely to impact them. And for homes or fine art you’re thinking of purchasing, we can create reports to make due diligence easier for you.

Aiming to make the claims process painless

While we work hard to help you prevent loss, claims do happen. PURE’s adjusters will work directly with you to deliver a hassle-free claims experience with speed, professionalism and compassion.

THE RECIPROCAL MODEL IN BRIEF

  • Policyholders own the insurance company
  • It aims to maximize policyholder satisfaction
  • It incentivizes fair premiums, not the highest the market will bear

OUR FINANCIAL STRENGTH

We're rated A+ (Superior) for financial strength by A.M. Best.

This reflects a strong balance sheet, good operating performance and very strong enterprise risk management. The support of Tokio Marine, one of the world’s largest and most respected insurers in the world, provides additive strength and flexibility that affords us to continue to pursue our purpose driven mission with even greater confidence.

Industry watchers like us

PURE is the most awarded firm in its class of specialty property and casualty insurers.

But more importantly, members love us

And at the end of the day, that’s what it’s all about.

  • 95% renewal rate

    Nearly 19 of every 20 PURE members renewed their membership in 2022.

  • 100,000+ members

    Our membership is made up of more than 100,000 successful individuals and families from across the country.

  • 59 Net Promoter Score® in 2022

    This reflects a highly engaged and enthusiastic membership and is nearly 30 points higher than the insurance industry average according to Satmetrix.



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  • MEMBER SPOTLIGHT

    "It wasn’t like working with an insurance company. The calm that [PURE] gave us and the general feeling of caring they displayed—to this day we talk about how much that meant to us."
    Drs. Lauren & Richard Browne, members since 2014
  • MEMBER SPOTLIGHT

    "I can’t tell you how shocked I was at how pleasant everybody [at PURE] was. How accommodating, friendly and open they were."
    Katherine Quinn, member since 2013
  • MEMBER SPOTLIGHT

    "Who’d have thought these people from your insurance company would come into your life, that you would be sitting at a lovely restaurant having dinner with them? Who experiences that in their lives? No one ever does."
    Natasha Trethewey & Brett Gadsden, members since 2017

    REPORT TO MEMBERS

    Transparency is what you get here

    Our Annual Report to Members provides a look at where your premium dollars are going, gives a clear view into the company’s governance and even provides advice to help you reduce risk.

    The PURE difference