Skip to main content

Contact Us

Service is at the center of everything we do. We’re here to help. Monday–Friday: 7AM–9PM ET, Saturday: 8AM–8PM ET

For members


To report a claim at any time:

Log in to your online account
View Claims FAQ

For claims related mail:
PURE Insurance
PO Box 480, Elmsford, NY 10523

Member Services

For billing, policy, account-related or other general questions:

[email protected]
View Billing FAQ

Roadside Assistance

Call 888.813.7873

You can also request towing, tire services and other roadside assistance right from your phone.

Log in to the app

Risk Management Services

To schedule a PURE360TM Risk Management Consultation or for assistance with installing a loss prevention device:

[email protected]

Member Advocates

For assistance with your loss prevention benefit or scheduling a background check or a jewelry appraisal:

[email protected]

PURE Art Services

To request services related to managing or reducing risk to your art collection:

[email protected]

Access all of this and more in your online account

Text or chat with Member Services, submit and track claims, pay bills, view auto ID cards and access other member-exclusive benefits in the online portal or our mobile app.

Log in

For brokers

Call us at 888.813.7873 or contact a specific department:

Broker Services

For endorsement requests, billing questions, pending renewal follow-ups and any other broker inquiries:

[email protected]


For assistance with PURE’s Secure Login Platform and other technology needs:

[email protected]

Broker Appointments

Fill out our application form to become a PURE-appointed broker.

Other important contacts


We are always looking for exceptional individuals to join our team. Find out more about us, view our job postings or email [email protected].

Media Inquiries

For PR or media inquiries, view our press kit or contact Kristin Piccini, VP, Marketing Communications, at [email protected].

Marketing Opt-Out

To opt out from our mail, fill out this form or email [email protected].

Share PURE with a friend

PURE’s reciprocal model makes adding new responsible and successful individuals and families beneficial for the entire membership. If you have friends or family who might be a fit for PURE, encourage them to join the club.