Pay Your Bill

You can choose between quarterly or annual billing (there are no additional fees associated with either billing plan).

You will automatically be enrolled in quarterly billing, but you have the option to switch to an annual plan at any time. To update your billing preferences, log in to your online account or contact Member Services at 888.813.7873 or [email protected].

Special Billing Cases

• PURE Programs. If you have a PURE Programs policy, it will be billed separately and will not be available in your PURE online account. To view information for PURE Programs billing, visit the PURE Programs website >
• Billing accounts and setting up multiple payors. If you have multiple PURE policies, you can create multiple billing accounts sent to different payors. Billing accounts can be set up for members, other individuals and legal entities. Please contact your broker or Member Services at 888.813.7873 or [email protected].
• Billing your mortgage company. If PURE is advised that your mortgage company is your policy’s payor, we will bill your mortgage company directly. Your mortgage company will be invoiced for the full annual premium including surplus contributions (paid each year for the first five years of your membership) and any state taxes or fees. The Homeowners policy that is billed to your mortgage company will not appear on your billing statement or in your payment portal, and you will not receive a copy of the mortgagee bill. If you wish to make payment towards a mortgage-billed policy, please contact Member Services at 888.813.7873.

When you join PURE, your first bill will be sent by your preferred delivery method within two weeks. All future bills will be sent 20 days before payment is due. If your account is paid in full, you will not receive a statement until your renewal, unless there is new activity on your policy.

Visit your online account or email [email protected].

Opening your electronic bill.
When you click the PDF attachment received in your email, use your billing zip code as the password. Note that you can also access our one-time payment site directly from the PDF.

Obtaining a hard copy of your statement.
You can print a copy of your statement at any time from your online account. You may also contact your broker or Member Services at 888.813.7873 or [email protected] to request a copy.

We are sorry to see you go. To cancel your policy, contact your broker or Member Services at 888.813.7873 or [email protected]. If you wish to cancel your policy with an effective date in the past, you must provide proof of replacement coverage.

Payment is due 20 days from the billing date. The due date is indicated below the minimum amount due displayed on your invoice. Bills marked as "overdue" are due immediately. If you need to change your due date for future bills, contact your broker or Member Services at 888.813.7873 or [email protected].

Online payment. Log in to your online account or the PURE Insurance Mobile App.

Pay by phone. Call Member Services at 888.813.7873, Monday – Friday from 7:00a.m. – 9:00p.m. ET and Saturday from 8:00a.m. – 8:00p.m. ET.

Pay by check. Attach the payment coupon located at the bottom of your bill, include your member ID on the check and mail it to the appropriate address below.

• For standard mail: PURE Insurance, Lockbox #2655, PO BOX 95000, Philadelphia, PA 19195-0001
• For overnight mail: Attn: Accounting, PURE Insurance, 44 S Broadway, Suite 301, White Plains, NY 10601

Autopay. To have premiums automatically drafted from a checking account, credit card or debit card, log in to your online account or call Member Services at 888.813.7873. If you choose to use autopay with a credit and debit card, you must pay the full balance annually. For checking accounts, you may choose to pay the minimum due quarterly or the full balance annually.

If you are looking for your PURE Programs bill, please visit the PURE Programs website >

You can set up autopay for all your bill accounts. Follow these instructions to enroll your account(s) in autopay.

PURE accounts. Log in to your online account and navigate to the Billing Center or contact Member Services at 888.813.7873 or [email protected].

PURE Programs accounts. Contact Member Services at 888.813.7873 or [email protected].

Checking or savings account.

Credit or debit card. We accept Visa, MasterCard, American Express and Discover.

Wire transfer. To obtain account information for wire transfers, please contact Member Services at 888.813.7873.

If you are looking for your PURE Programs bill, please visit the PURE Programs website >

If you have received an overdue notice, your policy is in danger of cancellation. Please contact us immediately. Note that cancellation will not take effect without you being notified.

It is possible that your payment was processed after we sent the bill. If you would like to verify that your payment was received, please log in to your online account or call Member Services at 888.813.7873.