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Saturday: 8AM–8PM ET

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Frequently asked questions

General billing

  • You will be billed on a quarterly basis but can choose to be billed annually. To update your billing preferences, contact Member Services at 888.813.7873 or service@pureinsurance.com.

    Billing accounts and setting up multiple payors.
    If you have multiple PURE policies, you can create multiple billing accounts sent to different payors. Billing accounts can be set up for members, other individuals and legal entities. Please contact your broker or Member Services at 888.813.7873 or service@pureinsurance.com.

    Billing your mortgage company.
    If PURE is advised that your mortgage company is your policy’s payer, we will bill your mortgage company directly. The Homeowners policy that is billed to your mortgage company will not appear on your billing statement, nor will you receive a copy of the mortgagee bill. Note that mortgage companies will sometimes make payments for premium only. Contact your mortgage company to notify them that they must also include payment for surplus contributions and state mandated taxes/fees, if applicable.

  • Visit your online account or email edelivery@pureinsurance.com.

    Opening your electronic bill.
    When you click the PDF attachment received in your email, enter your billing zip code when prompted for your password. Note that you can also access our one-time payment site directly from the PDF.

    Obtaining a hard copy of your statement.
    You can print a copy of your statement at any time from your online account. You may also contact your broker or Member Services at 888.813.7873 or service@pureinsurance.com to request a copy.

  • When you first join PURE, your initial bill will be sent by your preferred delivery method within two weeks. All others will be sent 20 days before payment is due. If your account is paid in full, you will not receive a statement until your renewal, unless there is new activity on your policy.

  • The first bill includes 25% of your annual premium along with the full amount of your surplus contribution and any other required state taxes or fees. The remaining bills will represent only 25% of the annual premium.

  • PURE and PURE Programs are two separate legal entities, therefore they must be billed separately and paid separately. We cannot apply cash or credit between PURE Insurance and PURE Programs policies.

  • Recent transactions will always be displayed on the last page of your bill. You can also view these details in your online account. If you have additional questions, contact Member Services at 888.813.7873 or service@pureinsurance.com.

  • We are sorry to see you go. To cancel your policy, contact your broker or Member Services at 888.813.7873 or service@pureinsurance.com. If you wish to cancel your policy with an effective date in the past, you must provide proof of replacement coverage.

Paying your bill

  • Payment is due 20 days from the billing date. The due date is indicated below the minimum amount due displayed on your invoice. Bills marked as "overdue" are due immediately. If you need to change your due date for future bills, contact your broker or Member Services at 888.813.7873 or service@pureinsurance.com.

  • Online payment. Log in to your online account.

    Pay by phone. Call Member Services at 888.813.7873, Monday – Friday from 7:00AM – 9:00PM ET and Saturday from 8:00AM – 8:00PM ET.

    Pay by check. Attach the payment coupon located at the bottom of your bill, include your member ID on the check and mail it to the appropriate address below.

    • For standard mail: PURE Insurance, Lockbox #2655, PO BOX 95000, Philadelphia, PA 19195-0001
    • For overnight mail: Attn: Accounting, PURE Insurance, 44 S Broadway, Suite 301, White Plains, NY 10601

    Autopay. To have premiums automatically drafted from a checking account, credit card or debit card, log in to your online account or call Member Services at 888.813.7873. If you choose to use autopay with a credit and debit card, you must pay the full balance annually. For checking accounts, you may choose to pay the minimum due quarterly or the full balance annually.

  • Checking or savings account.

    Credit or debit card. We accept Visa, MasterCard, American Express and Discover. These may be used for full balance payments or installments that exceed a total of $2,500. (Note, PURE is charged a processing fee for all credit and debit card payments. To help keep premiums low and in the interest of the membership, other methods of payment are preferred.)

    Wire transfer. To obtain account information for wire transfers, please contact Member Services at 888.813.7873.

  • If you have received an overdue notice, your policy is in danger of cancellation. Please contact us immediately. Note that cancellation will not take effect without you being notified.

  • It is possible that your payment was processed after we sent the bill. If you would like to verify that your payment was received, please log in to your online account or call Member Services at 888.813.7873.