We are here to help
- PURE Member Advocates have been actively working to make contact with all members who own properties in the affected area
- Our Claims Adjusters and dedicated emergency contractors, working closely with local authorities, are on the ground and have already begun to respond where access is possible
- PURE Art Services is responding to members with affected collectibles, partnering with our Claims Adjusters and trusted vendors on the ground
Frequently asked questions
This information is intended to be a guide. Actual coverage is subject to the policies issued. For any coverage related questions, please refer to your PURE policy or call us at 888.813.7873 and we can help you understand how your specific coverage will apply.
Evacuation & resource support
If you are forced to evacuate, your Homeowners policy may help pay for some of your most immediate needs, like hotel rooms and certain necessities (in some cases that could include food, clothing and toiletry items). To learn what you are eligible for, call 888.813.7873 or email [email protected].
If your home also suffers damage as a result of the same event, there may be additional coverage in your policy for basic needs.
When access is safe and available, our on-the-ground teams will scout the area attempting to visit as many of our members’ homes as is feasible. If you have reason to believe your home was impacted, please call us at 888.813.7873 and we will incorporate what you share into our scouting plans as best we can.
Yes, we are working to secure temporary accommodation for members in need. For assistance, call 888.813.7873 or email [email protected].
The answer depends on several factors including whether your evacuation was forced, whether your home is rendered inhabitable and the terms of your specific policy. We strongly advise that you not enter into a long-term rental agreement without first speaking to us. Regardless, we are here to help with this process and are happy to discuss your coverage with you.
Reporting a claim & recovering after a loss
If you think you may have a claim, our claims support is available 24 hours a day, seven days a week. To submit a claim, log in to your account online or on the mobile app, fill out our online form or call 888.813.7873 to speak to a member of our team. Our Claims and Risk Management teams, as well as mitigation partners and construction crews are standing by ready to help as soon as conditions are safe enough to access your home. We also may be able to help with temporary housing and other basic needs to support you while you are displaced.
PURE Art Services is responding to members with affected collections, partnering with our Claims Adjusters and trusted vendors on the ground. For assistance, call 888.813.7873 or email [email protected].
Your broker, PURE Claims Adjuster and PURE Member Advocate are your primary contacts throughout the claims process. Though they work as a team, they each focus on different aspects of your claim.
- Your broker acts as your trusted advisor who helps you maintain and manage your insurance policies with PURE. At the time of a claim, they are also a valuable resource for additional guidance throughout the process.
- Your PURE Member Advocate will help you with initial claim setup and can answer any questions you have about the process. They can also help address some of your immediate needs such as finding temporary housing, and in some cases, providing reimbursement for other basic necessities.
- Your PURE Claims Adjuster acts as your primary contact for all claim-related matters. They can help you understand how coverage applies; explain what your options are regarding repairing or rebuilding; help you locate and manage your General Contractor and any other third-parties involved in the process; and keep you apprised of updates. They can also answer any questions regarding payments to you and to any third-parties involved.
