All these cherished belongings were in jeopardy when a fire broke out just days before Christmas in 2016. The flames were contained to the living room, the same room where the heirloom books were kept in a hardwood chest. “The condition of the chest being what it was, I just assumed the books were destroyed,” said Perri. “I felt emotional over the whole situation, but the thought of losing these irreplaceable pieces of our family history was just devastating.”
The rest of the 10,000-square-foot home suffered considerable smoke damage, which Perri described as “an oily tar coating every surface.” The smoke was so pervasive, it had also become trapped in the wall cavities, primarily due to the way and the era in which the home had been constructed.
When one of our members suffers a loss, it often takes the most talented craftsmen, artisans and engineers to restore their exceptional homes and the amazing, rare and often one-of-a-kind objects they keep. In Perri’s case, a team of specialized smoke remediation engineers safely and completely removed all of the effects of the smoke without needing to gut the home; local art conservators restored the pillars, door and other unique fixtures; and an expert book curator removed all traces of smoke from the books and restored the burned bindings and leather book jackets.
Perri’s loss was handled by PURE’s claims professional, Andy Brotherton, who managed the reconstruction of her home, and Brandiss Payne, PURE Member Advocate®, who offered her support and took on the administrative tasks associated with the claim.