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Saturday: 8AM–8PM ET

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Submit a Claim

Claims service support is available 24 hours a day, seven days a week.

Track the status of your claim

View the status of an existing claim including payments, vendors involved and notes directly from your Claims Adjuster in your online account.

Track your claim

Frequently asked questions

  • After reporting a claim, your licensed adjuster will call you to discuss the details, make arrangements to view damaged property (if necessary) and address your loss. You can expect one-on-one service and consistent communication throughout this process. You can also check the progress of your claim in your online account.

  • Yes, one of our dedicated PURE Member Advocates® can assist you with finding qualified professionals and repair or replacement options for damaged property after your loss. They can also help you purchase a new vehicle if you have a total loss and arrange temporary living accommodations when your home is unlivable. Contact memberadvocate@pureinsurance.com or 888.813.7873.

  • Yes, PURE Member Advocates® are happy to work with your preferred provider. Simply let us know that there is a contractor or professional that you like, and we'll get in touch with them to facilitate service for you. We're always looking to grow our list of preferred service providers, and we appreciate your input. Contact us at memberadvocate@pureinsurance.com or 888.813.7873.

  • Yes. PURE's Automobile coverage applies for rental vehicles worldwide for up to 90 days.