Caring and compassionate service designed to exceed your expectations
We do everything in our power to help you prevent loss, but if a claim does happen, our adjusters will work directly with you to help you recover with speed, professionalism and compassion.
If you are a member trying to submit a claim, claims service support is available 24 hours a day, 7 days a week. To report a claim, call 888.813.7873, log in to your account online or in the PURE Insurance Mobile app.
Speak to a licensed claims adjuster from the start
From the moment you call us to report your claim, you’ll speak to a licensed PURE claims adjuster who can take action right away—not a call center representative, which is common in the insurance industry—so you’ll only tell your story once and begin the settlement process immediately.
The Flexibility to Choose Who You Work With
When it comes to making repairs, you can choose the contractors with whom you'd like to work. Or, if you need help finding a reputable service provider, we‘ll recommend one from our trusted network. And, in the event of a severe storm, our team of specialists can provide support and access to resources to help you mitigate damage.
Additional Support Throughout Your Claim
Your PURE Member Advocate® can provide additional support throughout your claim, from finding you temporary housing while repairs take place to helping you implement PURE’s Loss Prevention Benefit—a $2,500 reimbursement for investing in technology to prevent a similar loss from happening again when you experience a claim greater than $10,000.
Submit and track claims online and in the app
Submit claims on the go and see the status of your existing claims, including payments, vendors involved and notes directly from your Claims Adjuster.
