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Caring and compassionate service designed to exceed your expectations

We do everything in our power to help you prevent loss, but if a claim does happen, our adjusters will work directly with you to help you recover with speed, professionalism and compassion.

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If you are a member trying to submit a claim, claims service support is available 24 hours a day, 7 days a week. To report a claim, call 888.813.7873, log in to your account online or in the PURE Insurance Mobile app.

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Speak to a licensed claims adjuster from the start

From the moment you call us to report your claim, you’ll speak to a licensed PURE claims adjuster who can take action right away—not a call center representative, which is common in the insurance industry—so you’ll only tell your story once and begin the settlement process immediately.

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The Flexibility to Choose Who You Work With

When it comes to making repairs, you can choose the contractors with whom you'd like to work. Or, if you need help finding a reputable service provider, we‘ll recommend one from our trusted network. And, in the event of a severe storm, our team of specialists can provide support and access to resources to help you mitigate damage.

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Additional Support Throughout Your Claim

Your PURE Member Advocate® can provide additional support throughout your claim, from finding you temporary housing while repairs take place to helping you implement PURE’s Loss Prevention Benefit—a $2,500 reimbursement for investing in technology to prevent a similar loss from happening again when you experience a claim greater than $10,000.

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  • A close up photo of an abstract wooden sculpture.

    Feedback from the membership

    "Our housekeeper had a little accident with a sculpture, which we hesitated claiming in anticipation of the process being a headache. Not the case at all – your guys were great! Thought you would want to know.”
  • A photo of a large healthy houseplant in front of a set of stairs with millwork.

    Feedback from the membership

    “I can not thank you enough for the gift of 'Philomena' the Philodendron! Yes, the girls and I have named her... I came home, after crying most of the way home, to your package waiting at our door… Thank you so much for taking such good care of us during this difficult time.”
  • A photo of a large interior room of a home stripped down to the studs.

    Feedback from the membership

    "I want to call out the two adjusters I dealt with... Believe me, when you’re in the middle of a seemingly endless nightmare, it is extremely comforting to know that you have people on your side with your interests in mind."

    Submit and track claims online and in the app

    Submit claims on the go and see the status of your existing claims, including payments, vendors involved and notes directly from your Claims Adjuster.

    Get the PURE Insurance mobile app

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