“The weeks since the fire were a stressful time for my family, and we were relieved to be back at home,” said Hollye. “So, when the second evacuation order was issued for our neighborhood, we were reluctant to leave but figured, what’s one more night?” While the family slept at a nearby hotel that night, heavy rains turned the hillside into a fast-flowing river of mud, rocks and debris that cascaded down onto their community and right into their home.
Chuck Kronland was one of Hollye’s first calls. Chuck, a PURE claims professional with over 30 years of claims experience, had just joined the PURE team months earlier but was well equipped to jump in with the expertise and compassion needed during this time. He had assisted Hollye and her family while they were evacuated and oversaw the smoke remediation work just completed. Chuck returned early from vacation to help the Jacobs navigate their second claim and assist several other PURE members who were affected.
It was three weeks before anyone could get in to survey the damage. The lower level of the Jacobs’ home was filled with waist-deep mud and debris. Among the rubble, they recognized fragments of their neighbors’ lives: a family photo and a guitar among them. One neighbor’s car washed up inside another neighbor’s pool. Far worse, more than 20 neighbors had lost their lives. “The whole town was under a blanket of trauma,” said Hollye.